Question 1

WHY LURACO CHAIRS?

Accepted Answer

- MADE IN USA: (https://youtu.be/ZvPfXDr16yk) Luraco massage chairs are also proud to be the selected brand used on U.S Military bases, Large High-Tech Corporations like Sysco Systemsa(https://youtu.be/v67XUrz3eMw)nd Google, Health Care (https://youtu.be/4X9K6cwEElo)and Fitness Facilities, and in Veteran Hospitals giving relief to our Military Heroes.
(https://youtu.be/-Czav1ETFT4)- SCIENTIFICALLY-BACKED RESEARCH STUDY: Luraco massage chairs are the ONLY in the industry that has been independently studied. This study validated the hypothesis that Luraco Massage chairs would provide physical and mental health benefits, including lowering heart rate, lowering blood pressure, lowering perceived pain levels, and lowering perceived stress levels. (Click here for the research publication)(https://storage.googleapis.com/production-powweb-v1-0-6/376/572376/xxesfOgq/e00f23b573854efb84c3daea12489c31?fileName=Weber%20State%20University%20Independent%20Study%20on%20Medical%20Benefits%20of%20Massage%20Therapy.pdf)
- QUIETEST on the Market(https://youtu.be/38KEGFb5vZk)

Question 2

WHERE ARE LURACO CHAIRS MADE?

Accepted Answer

Proud Manufacturer of the ONLY “MADE IN U.S.A” Massage Chairs (all others are imported from Asia).
 • Luraco has been recognized with distinguished awards including New World Report’s “Best Advanced Research Technology Company- Texas”, “CES Mark of Excellence” by the Consumer Technology Association, “Export Achievement” award by the U.S. Department of Commerce and the Small Business Administration recognized member of the “Made in America Movement”, one of Dallas’s “Top 100 Companies”, “Top Defense Contractor in Tarrant County” as well as many accolades for the various products we make.
 •  Luraco is a Proud owner of 43 Invention Patents and 8 Pending Patents.(https://luracochairs.com/patents-trademarks)
 • Luraco also received the UL Certificate of Compliance f(https://storage.googleapis.com/production-powweb-v1-0-6/376/572376/xxesfOgq/b7b172ece6054211a5b6113e7c21ac5b?fileName=New%20UL%20Certificate%20of%20Compliance.pdf)or our massage chair products.
 •  How Luraco Massage Chairs Are Made(https://youtu.be/ZvPfXDr16yk)

Question 3

WHAT IS YOUR RETURN POLICY?

Accepted Answer

We have the best return policy in the massage chair business. I know a lot of companies may say that, but for us it is true. Here are the highlights of our return policy:
1. We give you 30 days to return your chair.
2. We arrange for the return shipping.
3. We DO NOT charge a restocking fee or processing fees.
(Please keep the boxes in which the chair was delivered just in case you decide to return it. If you do not have the original packing material, and you want to return your chair, you will be charged for the return shipping, which is usually quite a bit more without the original packing material.)
If you choose to return your chair, you will need to pack it up in the original packing material and have it ready for pick up by our shippers. If packing up the chair is a challenge for you, we have some suggestions to get that done.

Question 4

CAN I SPEAK TO A CUSTOMER SERVICE FOR FURTHER ASSISTANCE?

Accepted Answer

Yes, If you need further information or assistance. Please call or text us at 682-888-1331

Question 5

WHAT ARE THE HEALTH BENEFITS OF USING MASSAGE CHAIRS?

Accepted Answer

A study that measured 521 participants using a Luraco massage chair for 15 minutes to test how it impacted students:(https://youtu.be/qG3kOdu5jNA)
- Perceived stress level(https://youtu.be/IUYNdQOyZW8)
- Perceived level of physical pain(https://youtu.be/bo6Np8e_Q4s)
- Blood pressure(https://youtu.be/czoZjgRsXh8)
- Resting heart rate.(https://youtu.be/v67XUrz3eMw)

Question 6

WHAT IS THE DIFFERENCE BETWEEN AN S-TRACK, L-TRACK AND SLIPT TRACK CHAIR?

Accepted Answer

Virtually all massage chairs come with an S-track, which means the track on which the massage rollers move follows the S-shape of the human spine down to the tailbone area. The L track chairs have an extended roller track that continues beyond the tailbone area and travels underneath the seat. The L-track chair roller track extends immediately adjacent to the seat at an approximate 90 degree angle to the S-track, thus the “L” shape.
The i9 MAX Series has implemented the first-of-its-kind Massage Track. The New PATENTED SPLIT L-TRACK which delivers all the benefits of an L-Track chair while also allowing for the superior stretch functions of an S-Track
- Luraco Legend Plus L-Track Massage Chair Demo(https://youtu.be/yvpaeioaX4U)
- Luraco I9 Max Series: An inside look at the Patented Spilt L- Track(https://youtu.be/gC--ewajxo4)

Question 7

WHAT ARE 3D ROLLERS AND HOW DO THEY DIFFER FROM 4D ROLLERS? WHAT ABOUT 2D ROLLERS?

Accepted Answer

In the massage chair industry, 3D is a term that signifies the ability to adjust the depth of the rollers so that you could create a more intense or less intense roller massage experience. In scientific terms, the 3D’s represented the x, y, and z axes. The x and y axes represented the side-to-side and up-and-down motions of the rollers, respectively. All chairs have those motions in those two axes, but not all of them have movement in the 3rd axis, the z-axis, which is forward-and-back. That is how the roller depth adjustment became a staple in the massage chair roller mechanisms. Some marketing geniuses produced the 4th Dimension (aka 4D) idea. It is not really a dimension but alludes to the ability to adjust the rhythm/speed of the rollers. So, if the speed or rhythm of the rollers can be adjusted, it has been deemed the 4th dimension. And, most chairs have some sort of roller speed adjustment anyways, whether that chair is 2D or 3D rollers.
Incidentally, a 2D chair only has the x- and y-axes motion (side-to-side and up-and-down). It does not have the forward z-axis motion of the 3D chairs.

Question 8

HOW OFTEN CAN I USE MY NEW MASSAGE CHAIR?

Accepted Answer

For new chair owners, we recommend sitting on a chair for one session and then seeing how your body responds. If you are sore after one session, drink lots of water and wait until the next day to try again. If you do get sore after a massage chair session, you will find that the occurrences of soreness will taper off over a relatively short period of time. When that happens, use it as much as you want, being sensitive to any body soreness.
Using a massage chair for too many successive sessions may not cause any body soreness for you but may cause some overheating of the roller mechanism in the chair. Overheating of the roller mechanism can result in a grinding sound in the back of the chair. That is the chair’s way of telling you to take a break. We recommend not using the chair for more than 30-60’ in a row. Give it a chance to cool down before using it again. If you do hear a grinding sound (or any other unfamiliar sound!), stop the chair immediately and let it cool down. Just like your body, too much overuse often results in “symptoms”, whether they be muscle soreness or chair soreness!

Question 9

WHAT IS THE WARRANTY COVERAGE FOR THE MASSAGE CHAIR?

Accepted Answer

Luraco Technologies is dedicated to offering our valued customers the best massage chair buying experience available. As part of this commitment, the company works very hard to provide customers with the best warranty plan available. We guarantee any defective massage chair will be repaired or replaced (if not repairable) during the effective warranty period.

With the premium-quality materials used in the i9 Max Series and redundancy in system reliability, Luraco is proud to offer the BEST-IN-INDUSTRY WARRANTY coverage that no competitors can match.
​
What is covered in this Warranty?
1. For Home Use:
 • This warranty includes parts and in-home labor costs covered for the first 3 years at no cost to the customer.
 • This warranty includes additional 2 years for parts at no cost to the customer.
 • This warranty may require the cooperation of the chair’s owner for some over-the-phone troubleshooting.
2. For Commercial use:​
 • This warranty includes parts and labor costs covered for the first 6 months at no cost to the customer.
 • This warranty includes additional 6 months for parts at no cost to the customer.
 • This warranty may require the cooperation of the chair’s owner for some over-the-phone troubleshooting.
​
NOTE: Does not include Alaska, Hawaii, Puerto Rico, or international sales.

Question 10

WHAT ARE THE DIMENSIONS AND WEIGHT OF THE MASSAGE CHAIR?

Accepted Answer

Luraco I9 Max Serie Chair Specifications:
 • User Weight: Up to 300 lbs.
 • User Height: Up to 6' 10"
 • Power Consumption: ~200 Watts (Max)
 • Recline Angle: 120-170 degrees
 • Roller Track Length: 60 inches
 • Pre-programmed Auto Functions: 9 Modes
 • Automatic Timer Shut-off: Up to 30 minutes
 • Legrest Length Extension : Up to 8 inches
 • Chair Weight: ~310 lbs.
 • Max Height: ~48 inches
 • Max Width: ~38 inches
 • Max Length (Reclined): ~87 inches

Question 11

MY CHAIR HAS A STATED RECOMMENDED HEIGHT OF 6’4” TALL, WHICH I AM, BUT WHEN I SAT ON IT THE ROLLERS NEVER GOT ALL THE WAY UP MY NECK. WHY IS THAT?

Accepted Answer

Published height recommendations for massage chairs are sometimes misleading. A company may say that their chair fits someone who is 6'4" tall, which may be true, but the rollers may not reach the top of that person's neck. Sure, that 6'4" tall person’s body may physically fit in a chair, but if the rollers don't reach to the top of his/her neck, they may be left "wanting" for lack of a full neck massage. Trying out the chair is really the only way to know for sure if you will fit in a chair AND get a full neck massage. This is not usually a problem for someone who is 6’ or shorter, but for the taller folks, it can be an issue.

Question 12

IS ASSEMBLY REQUIRED FOR LURACO MASSAGE CHAIR?

Accepted Answer

Free Curbside /Threshold Delivery – Average Shipping Time 7-10 Days
Curbside Delivery ships via Freight to the 48 contiguous states. The freight company will deliver your massage chair to to front porch or directly inside garage with no steps/stairs, must be ground level. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.
White Glove Delivery – Average shipping time 10-16 Days
In-Home Delivery and Assembly is the same as White Glove Delivery. Your massage chair will be shipped via Freight to the White Glove Delivery warehouse. They will contact you to schedule a delivery time and date when they receive your order.
The White Glove Delivery team consists of a two person installation team that will deliver (up to 2 flights of stairs), unpack, and install your massage chair in your room of choice. These are not professional massage chair installation experts but a furniture installation team. They may or may not have installed your massage chair model before.

Question 13

HOW HARD ARE MASSAGE CHAIRS TO ASSEMBLE IF I WANT TO DO IT MYSELF?

Accepted Answer

The majority of the massage chairs come disassembled and packed up in 2-3 boxes. The ottoman is usually in one box, the armrests in another, and then the main chair body is in yet another. Assembly instructions are included in the owner’s manual that you will receive with the chair Or installation and assembly video instructions on YouTube.(https://youtu.be/58rjP1ym07s)
Most chairs are quite simple to assemble. Assembly typically involves two bolts for each arm rest to attach them to the chair body, as well as clips to attach the ottoman (aka footrest) to the chair body. Air hoses and electrical clips may have to be connected as well, which is very easy to do, with most being letter, number, or color matched.
It may take you anywhere from 30 - 90 minutes to do the entire assembly, depending on your affinity for, and familiarity with, putting things together.
How To Move Luraco i9 massage chair Within The Room(https://youtu.be/M8xaKm33foE)
How to move Luraco LEGEND & LEGEND PLUS Massage Chair(https://youtu.be/MNt0mXcl98U)

Question 14

IS THE MASSAGE CHAIR IN STOCK?

Accepted Answer

Luraco iRobotics 9 Max Massage Chairs are available in black, chocolate, and cream color. Made in Arlington, Texas, and are available for shipping within 7-10 days.

Question 15

IS THERE ANY DISCOUNT FOR BUSINESS PURCHASE?

Accepted Answer

Yes, we do offer discounts for business and commercial use.
Our business discount applies to purchases made by companies, organizations, and individuals for commercial purposes. To determine if your purchase qualifies for the discount, kindly speak with our sales representative at (682) 888 - 1331.
We will provide you with more information about the discount and guide you through the process of making a business purchase.

Question 16

HOW MUCH DISCOUNT CAN I GET FOR A BUSINESS PURCHASES?

Accepted Answer

The amount of discount offered for business purchases may vary depending on the nature of your purchase and the quantity ordered. Our sales representative will work with you to provide the best possible discount based on your specific requirements.

Question 17

CAN THE BUSINESS DISCOUNT BE COMBINED WITH OTHER OFFERS OR PROMOTIONS?

Accepted Answer

The eligibility for combining the business discount with other offers or promotions may vary depending on the specific promotions in place. Please consult our sales representative to find out if the business discount can be combined with any ongoing promotions.

Question 18

CAN I GET A CUSTOM QUOTE FOR MY BUSINESS PURCHASE?

Accepted Answer

Absolutely! Our sales representative will be happy to work with you to provide a custom quote tailored to your business requirements. We will take into account factors such as order quantity, specific products or services needed, and any other relevant details to offer you the best possible deal.

Question 19

IS THERE A DISCOUNT FOR BULK ORDER FOR ALL PRODUCTS?

Accepted Answer

Thank you for your interest in our products! We appreciate your inquiry about potential discounts for purchasing multiple units.
At our company, we strive to provide competitive prices and excellent value for our customers. While our standard pricing is already set to offer great deals, we understand that bulk purchases can warrant additional considerations.
To discuss the possibility of a discounted price for purchasing multiple units, I kindly request that you provide us with the specific quantity you are interested in, along with any other relevant details such as shipping destination and any specific customization requirements.
Once we have this information, our sales team will carefully review your request and get back to you with a personalized offer. We will make every effort to provide you with the most competitive pricing possible based on your requirements.

Frequently Asked Questions (FAQ)